When and how we will send your order:

All orders that we receive before 4:30pm on a weekday will usually be processed and sent on the same day. Any orders placed after this time or on a weekend will be processed on the next working day. If there are any problems with your order we will try to contact you immediately by either phone or email.

Small or low value items will usually be sent by Royal Mail First Class Post. These will usually be delivered within 2-3 days in the UK or within 3-5 days in Western Europe. Other countries might take a bit longer depending on the local postal service.

Large or high value items will usually be sent by UPS courier delivery or tracked postal service. These are signed-for services so please ensure that someone will be at the delivery address to sign for it. Delivery will usually be within 2-3 working days in the UK, 3-5 working days in Europe or 5-7 working days for most other countries.

Please note that “weekdays” and “working days” do not include Saturdays, Sundays or public holidays.

Shipping rates:

Our shipping rates vary depending on the value, size and weight of an item. In multiple item orders we only charge for delivery of the item with the highest shipping rate so extra items ordered at the same time will be delivered free. To find out the shipping rate for an order just add all the items to your shopping basket and the price for standard delivery to the UK will be automatically displayed, along with any shipping upgrades that are available at extra cost. You can also change your delivery address location (for example Europe, USA or Rest of the World) to get prices for those areas.

Deliveries to non-EU countries:

Many non-EU countries charge import duty, customs fees and local taxes on goods arriving from outside that country. Before placing an order with us for delivery to a non-EU country you should check if this will apply to you as the carrier will ask you to pay these charges before delivering your order. If they are unable to contact you or if you do not pay the amount required then the goods will be either returned to us or they may be destroyed depending on local regulations.

If you do not pay any local duty, fees or taxes that are due you will not be entitled to any refund unless the goods are released back to our courier by the authorities in the delivery country and they are returned to us in good condition. Also, the full cost of both the outward and return deliveries plus any other charges incurred will be deducted from any refund given.

Tracking your delivery:

Large or high value items are usually be sent by UPS courier delivery or tracked postal service. These are signed-for and trackable services so once your order has been sent we will email you to let you know it is on the way and we will include all the information you will need to track the shipment’s progress through the delivery system.

For deliveries via UPS: Click on the tracking link in our Shipment Notification email or use the 18-digit tracking number to track the shipment on the website at www.ups.com. If you are unable to track your order or it is overdue for delivery please contact the UPS call centre on 08457 877 877 for more information.

For deliveries via Royal Mail trackable services: Click on the tracking link in our Shipment Notification email or use the 13-digit tracking number to track the shipment on the website at www.royalmail.com. If you are unable to track your order or it is overdue for delivery please contact the Royal Mail call centre on 08457 740 740 for more information.

For deliveries via Royal Mail First Class: Unfortunately this is not a trackable service, but if your order has not been delivered within 10 working days of receiving our Shipment Notification email then please let us know and we will look into it for you.

If there is a problem:

If you have not had a Shipment Notification email from us within 2 working days of placing your order and we have not contacted you about the order then it is possible that we may not have received your order. In this case please email us at sales@mdsbattery.co.uk or phone us on 0800 310 2100 (+44 1992 70 70 30 from outside the UK) quoting your Order Number and we will let you know what to do next.

If you order has not arrived there is usually a simple reason for the delay, such as the courier might be having problems finding your address or there may not have been anyone in when they tried to deliver your order. If you are having problems getting your order delivered and the courier has not been able to help you then please let us know by email to sales@mdsbattery.co.uk or by phone at 0800 310 2100 (+44 1992 70 70 30 from outside the UK) quoting your Order Number and we will look into it for you.

Returning Items:

Please use this form with any items you are returning.